We are still free, until we begin billing for services in early 2017.

If you still have questions about the Constellix Billing Console after reading the information below, please contact support and a member of our team will assist you.

When will I be billed?

Most users will be billed automatically on a monthly basis (end of the month). However, we also bill clients based on thresholds, which are different for each client depending on their Credit Tier (see next question). Clients will be billed once they reach their threshold either: at the end of the month or when they reach their credit limit.

Clients will not be billed unless their account balance exceeds $4. If balance is below $4, it will carry over into the following month/cycle.

What types of payment do you accept?

For your convenience, Constellix accepts payments from VISA, Mastercard, American Express, Discover, PayPal, and check. Automatic billing for services can only be done using VISA, Mastercard, American Express and Discover. PayPal and check renewals must be done manually. Due to the extra administrative costs for processing checks there is an extra $35.00 administrative fee for all invoices paid by check under $275.00.

How do I cancel a product?

To cancel a service or product simply delete the configured service. To see how to do this for each specific service or product, please visit our help site and view the tutorials for your chosen service. One you have deleted the configured service, Constellix will stop billing for said service.

How do I cancel my account?

To cancel your Constellix account, simply delete all configured services. Once your final invoice has been paid, you will no longer be charged for Constellix services. If you would like to close your account permanently, please contact sales@constellix.com and a member of our team will assist you.

Do you have an SLA (Service Level Agreement)?

Yes, you can download a pdf of our SLA on our policies page.

Do you offer refunds for services?

Constellix has a strict no refund policy. You can view the policy here.

How do the Credit Tiers work?

We designed our Credit Tier system for both our benefit and yours. As you use more Constellix services, you will be given a greater credit limit. We offer credit based on previous month's usage and length of membership. This is done automatically. If you require a greater credit limit, we will need to establish greater credit terms. Please contact: sales@constellix.com to increase your credit limit. Please note: Once you reach your credit limit, you will be billed automatically for the balance in the account up to the credit limit. When you enter a new credit tier, you will begin the following month at your new credit tier.

How does the unit system work?

Units are the equivalent of resources, so that we can price our services based on the resources required per service. Your invoice will show both the units used and pricing per service. The unit system allows us to offer services at the most affordable and honest pricing. As your organization grows, there are options for bulk pricing for units. Please contact sales@constellix.com for more details.

What if I want to pay with a wire transfer?

Coming soon!

Are there quotas on how many resources we can use?

Yes, we do use a quota system to keep the amount of resources being used in check. Constellix automatically checks your usage (resource and services) daily, so you can not go longer than 24 hours without knowing you have maxxed out your quota. At each monthly billing cycle, we reevaluate your credit based on your usage. Please note, if you reach your quota, you will be billed immediately. You will have up to 10 days to pay your current invoice, or your account will be suspended.

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